Return Policy

At drapelywear, we believe in making your shopping experience as seamless as possible — and that includes returns. If your order didn’t work out, don’t worry — we’ve got a straightforward return process to help make things right.

1.Return Eligibility

Return Period:
Returns are accepted within 30 days of delivery.

Item Requirements:
All items must be in new, unused, and unwashed condition, with tags attached and in the original packaging to qualify for a return.

Items Not Eligible for Return:
For hygiene and policy reasons, we do not accept returns on:

• Intimate apparel (e.g., underwear or swimwear)

• Final sale items

• Gift cards (physical or electronic)

• Customized or made-to-order items

2.How to Request a Return

Here’s how to send something back:

Step1 – Contact Us:
Email us at [email protected] or submit a return request through our website. Please include your order number and a brief explanation for the return.

Step2 – Wait for Authorization:
Once approved, you’ll receive a Return Authorization Code along with detailed shipping instructions.

Step3 – Send It Back:
Pack your item securely using the original materials. Include your return code inside the package and ship it to the address we provide.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We advise using a trackable shipping method or insurance, as we cannot be liable for items lost in transit.

3.Refund Process

How It Works:
After we receive and inspect your return, we’ll issue a refund to your original payment method.

Timing:
Please allow 3–15 business days for the refund to be processed. Your bank or credit card provider may require additional time to reflect the refund on your statement.

Partial Refunds:
If an item is returned in a condition that doesn't meet our return standards (e.g., worn, damaged, missing tags), a partial refund may be issued at our discretion.

4.Damaged or Incorrect Items

If you received an item that is defective, damaged, or not what you ordered, please email us at [email protected] with:

• Your order number

• A photo clearly showing the issue

We’ll make it right with a full refund or replacement, and cover any related shipping charges when applicable.

5.Haven’t Received Your Refund Yet?

If your refund hasn’t posted to your account:

1. Double-check your bank or credit card activity

2. Contact your payment provider — some banks take longer to process

3. Still concerned? Reach out to us at [email protected] and we’ll assist you promptly

Our customer support team is here to help. Just reach out — we’re happy to assist!